Customer Support

Adding minutes on Prepaid T-Mobile SIM card.

The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.

Step 1:  Locate the trackers phone number that came on the credit card sized card included with the tracker.

Step 2:  Visit https://tmobile.ecustomersupport.com/tMobile/gifting.aspx, refill the SIM with as little as $10 for 100 Pings or locates.

If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.

Phone & E-Mail Support

By Phone:

Office:   800-476-3420

By Email:

Sales:   Sales@TrackingItNow.com
Technical Support:   TechSupport@TrackingItNow.com